Artificial intelligence and robotics are changing the way we conduct business. From the self-serve ordering screens at fast food restaurants like McDonald’s to software bots automating tasks in offices across the country, technology is revolutionizing companies’ interactions with employees and consumers.
We’ve compiled some examples of the ways robots are transforming the workplace that may well come into play in your office very soon.
1. Bots Are Performing Repetitive Tasks
According to the Financial Times, an increasing number of offices are employing bots to take on the time-consuming and repetitive functions that have tied up worker productivity for decades. Currently, it’s mostly straightforward and relatively tedious tasks that are being automated in offices, such as transferring data from one place to another or electronic filing.
In the future, machines are likely to learn to perform the tasks of bank tellers, travel agents and even some of the work carried out by nurses and doctors. This could free up employees to focus their energy on more creative tasks, with the potential for increased job satisfaction and better morale.
2. Artificial Intelligence is Learning How to Target Ads to Consumers
Advertising and sales executives who analyze budgets, bid rates and the efficacy of ads on target audiences may soon be focusing their attention wholly on the creative side of their jobs. According to a recent article in Forbes Magazine, robots are now analyzing the impact of advertising on target audiences as well as performing tasks such as budget planning and bid rate management. One thing they can’t do, however, is create advertisements that capture the necessary human emotion to have a real impact on audiences.
3. Robots Assistants
In recent years, robots have been learning to communicate effectively with humans via telephone, email and online chat. Many businesses are employing robots to perform some of the tasks normally done by receptionists and administrative assistants, according to CBC Business, and that’s just one area of the job market that artificial intelligence is about to transform.
There are still plenty of functions in the modern workplace that artificial intelligence can’t fulfil just yet. Still, it will be crucial for workers of the near future to make sure they have relevant training and a flexible mindset to face the job market that automation is creating.